Data protection

 1. Data protection at a glance

General information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is all data that can be used to identify you personally. Detailed information on data protection can be found in our privacy policy listed below this text.

Data collection on this website

Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. You can find their contact details in the website's imprint.

How do we collect your data?

Your data is collected, on the one hand, when you provide it to us. This may, for example, be data you enter into a contact form.

Other data is collected automatically or with your consent when you visit the website by our IT systems. This is primarily technical data (e.g., internet browser, operating system, or time of page access).This data is collected automatically as soon as you enter this website.

What do we use your data for?

Some of the data is collected to ensure the error-free provision of the website. Other data may be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right to obtain information about the origin, recipient, and purpose of your stored personal data free of charge at any time. You also have the right to request the correction or deletion of this data. If you have given your consent to data processing, you can revoke this consent at any time with effect for the future. You also have the right, under certain circumstances, to request the restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the responsible supervisory authority.
You can contact us at any time at the address provided in the imprint for this purpose and for other questions regarding data protection. Analysis tools and third-party tools When you visit this website, your surfing behavior may be statistically evaluated. This is primarily done using so-called analysis programs. Detailed information on these analysis programs can be found in the following privacy policy.

2. Hosting and Content Delivery Networks (CDN)

This website is hosted by an external service provider (hoster). The personal data collected on this website is stored on the hoster's servers. This can include, in particular, IP addresses, contact requests, meta and communication data, contract data, contact details, names, website accesses, and other data generated via a website.

The hoster is used for the purpose of fulfilling the contract with our potential and existing customers (Art. 6 (1) (b) GDPR) and in the interest of a secure, fast, and efficient provision of our online offering by a professional provider (Art. 6 (1) (f) GDPR).

Our hoster will only process your data to the extent necessary to fulfill its service obligations and will follow our instructions regarding this data. Conclusion of a contract for order processing To ensure data protection-compliant processing, we have concluded a contract for order processing with our hoster.

3. General information and mandatory information Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.

When you use this website, various personal data is collected. Personal data is data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this happens. We point out that data transmission over the Internet (e.g., when communicating via email) can be subject to security gaps. Complete protection of data from access by third parties is not possible.

Note on the responsible body

The responsible body for data processing on this website is:

Hotel Villa Granitz

Mrs. Barbara and Katy Lohse GbR

Birkenallee 1718586 Baabe

Telephone: 038303-1410

Email: urlaub[at]villa-granitz.de

The responsible body is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g. names, e-mail addresses, etc.).

Revocation of your consent to data processing.

Many data processing operations are only possible with your express consent. You can revoke your consent at any time. The legality of the data processing carried out up to the time of revocation remains unaffected by the revocation. Right to object to data collection in special cases and to direct advertising (Art. 21 GDPR). If data processing is carried out on the basis of Art. 6 (1) (e) or (f) GDPR, you have the right to object at any time to the processing of your personal data for reasons arising from your particular situation; this also applies to profiling based on these provisions. The respective legal basis on which processing is based can be found in this privacy policy.

IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA UNLESS WE CAN PROVE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS OR THE PROCESSING SERVES TO ASSERT, EXERCISE OR DEFEND LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21 (1) GDPR). IF YOUR PERSONAL DATA IS PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH ADVERTISING; THIS ALSO APPLIES TO PROFILING IN RESPECT OF SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION ACCORDING TO ART. 21 PARA. 2 GDPR).

Right of appeal to the competent supervisory authority In the event of violations of the GDPR, those affected have the right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, place of work, or place of the alleged violation.

This right of appeal is without prejudice to other administrative or judicial remedies. Right to data portability You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of data to another responsible party, this will only be done if technically feasible.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Information, deletion and correction.

Within the framework of the applicable legal provisions, you have the right at any time to obtain free information about your stored personal data, its origin and recipient and the purpose of the data processing and, if applicable, a right to correction or deletion of this data. You can contact us at any time at the address provided in the imprint for this purpose and for other questions regarding personal data.

Right to restriction of processing

You have the right to request that the processing of your personal data be restricted. You can contact us at any time at the address provided in the imprint. The right to restriction of processing exists in the following cases:

• If you dispute the accuracy of your personal data stored by us, we generally need time to verify this. You have the right to request that the processing of your personal data be restricted while we verify your personal data.
• If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of deletion.
• If we no longer need your personal data, but you require it to exercise, defend or assert legal claims, you have the right to request that the processing of your personal data be restricted instead of deleted.
• If you have lodged an objection pursuant to Art. 21 (1) GDPR, your interests must be weighed against ours. As long as it is not yet clear whose interests prevail, you have the right to request that the processing of your personal data be restricted.

If you have restricted the processing of your personal data, this data – apart from its storage – may only be processed with your consent or for the establishment, exercise, or defense of legal claims or to protect the rights of another natural or legal person, or for reasons of important public interest of the European Union or a member state.

Objection to advertising emails:

The use of contact data published as part of the imprint obligation to send unsolicited advertising and information materials is hereby prohibited. The operators of the website expressly reserve the right to take legal action in the event of unsolicited advertising information being sent, for example through spam emails.

 4. Data collection on this website

Cookies
Our websites use so-called "cookies." Cookies are small text files and do not cause any damage to your device. They are stored either temporarily for the duration of a session (session cookies) or permanently (permanent cookies) on your device.

Session cookies are automatically deleted after your visit. Permanent cookies remain stored on your device until you delete them yourself or until they are automatically deleted by your web browser.

Some cookies from third-party companies may also be stored on your device when you visit our site (third-party cookies). These enable us or you to use certain services provided by the third-party company (e.g., cookies for processing payment services). Cookies have various functions. Many cookies are technically necessary because certain website functions would not work without them (e.g., the shopping cart function or the display of videos). Other cookies are used to evaluate user behavior or display advertising. Cookies that are required to carry out electronic communication (necessary cookies) or to provide certain functions you have requested (functional cookies, e.g. for the shopping cart function) or to optimize the website (e.g. cookies to measure web audience) are stored on the basis of Art. 6 (1) (f) GDPR, unless another legal basis is specified.

The website operator has a legitimate interest in storing cookies to ensure the technically error-free and optimized provision of its services. If consent to the storage of cookies has been requested, the cookies in question will be stored exclusively on the basis of this consent (Art. 6 (1) (a) GDPR); this consent can be revoked at any time.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when you close the browser.

Deactivating cookies may limit the functionality of this website. If cookies are used by third-party companies or for analysis purposes, we will inform you separately within the framework of this privacy policy and, if necessary, request your consent.

Cookie consent with Usercentrics

This website uses the cookie consent technology from Usercentrics to obtain your consent to the storage of certain cookies on your device or to the use of certain technologies and to document this consent in compliance with data protection regulations. The provider of this technology is

Usercentrics GmbH,

Rosental 4,

80331 Munich,

website: https://usercentrics.com/de/ (hereinafter "Usercentrics").

When you visit our website, the following personal data is transferred to Usercentrics:

• Your consent(s) or the revocation of your consent(s)
• Your IP address
• Information about your browser
• Information about your device
• Time of your visit to the websiteAdjust cookie now

Furthermore, Usercentrics stores a cookie in your browser to be able to assign the consent granted or revoked to you.

 The data collected in this way is stored until you request deletion, delete the Usercentrics cookie yourself, or the purpose for storing the data no longer applies. Mandatory statutory retention periods remain unaffected. Usercentrics is used to obtain the legally required consent for the use of certain technologies. The legal basis for this is Art. 6 (1) (c) GDPR. Contract for order processing We have concluded a contract for order processing with Usercentrics.

This is a contract required by data protection law, which guarantees that Usercentrics only processes the personal data of our website visitors according to our instructions and in compliance with the GDPR.

Cookie consent with Consent Manager Provider

Our website uses the cookie consent technology of Consent Manager Provider to obtain your consent to the storage of certain cookies on your device and to document this consent in compliance with data protection regulations. The provider of this technology is Jaohawi AB, Håltegelvägen 1b, 72348 Västerås, Sweden, website: https://www.consentmanager.de (hereinafter "Consent Manager Provider"). When you visit our website, a connection is established to the servers of Consent Manager Provider in order to obtain your consent and other declarations regarding the use of cookies. Consent Manager Provider then stores a cookie in your browser in order to be able to assign the consent granted or its revocation to you. The data collected in this way is stored until you request us to delete it, delete the Consent Manager Provider cookie yourself, or the purpose for storing the data no longer applies. Mandatory statutory retention periods remain unaffected. Consent Manager Provider is used to obtain the legally required consent for the use of cookies. The legal basis for this is Art. 6 (1) (c) GDPR.

Contract for order processing

We have concluded a contract for order processing with Consent Manager Provider. This is a contract required by data protection law that guarantees that Consent Manager Provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

Server log files: The website provider automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These include:

• Browser type and version
• operating system used
• Referrer URL
• Hostname of the accessing computer
• Time of the server request
• IP Address
• 
  

This data will not be merged with other data sources. This data is collected on the basis of Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of its website – for this purpose, the server log files must be collected.

Contact form

If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. We will not pass this data on without your consent.This data is processed on the basis of Art. 6 (1) (b) GDPR, provided your inquiry is related to the fulfillment of a contract or is necessary to carry out pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the inquiries addressed to us (Art. 6 (1) (f) GDPR) or on your consent (Art. 6 (1) (a) GDPR), if this was requested.The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to storage, or the purpose for storing the data no longer applies (e.g., after your inquiry has been processed). Mandatory statutory provisions – in particular retention periods – remain unaffected.

Inquiry by email, telephone or fax

If you contact us by email, telephone or fax, your inquiry, including all resulting personal data (name, inquiry), will be stored and processed by us for the purpose of processing your request. We will not pass this data on without your consent.

This data will be processed on the basis of Art. 6 (1) (b) GDPR, provided your inquiry is related to the fulfillment of a contract or is necessary to carry out pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the inquiries addressed to us (Art. 6 (1) (f) GDPR) or on your consent (Art. 6 (1) (a) GDPR), if this was requested.

The data you send to us via contact inquiries will remain with us until you request us to delete it, revoke your consent to storage, or the purpose for storing the data no longer applies (e.g., after your request has been processed). Mandatory legal provisions – in particular statutory retention periods – remain unaffected.

 5. Analysis tools and advertising

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics enables the website operator to analyze the behavior of website visitors. This provides the website operator with various usage data, such as page views, length of stay, operating systems used, and user origin. Google may compile this data into a profile associated with the respective user or their device.

Google Analytics uses technologies that enable user recognition for the purpose of analyzing user behavior (e.g. cookies or device fingerprinting). The information collected by Google about the use of this website is usually transferred to a Google server in the USA and stored there. The use of this analysis tool is based on Art. 6 (1) (f) GDPR.

The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising. If a corresponding consent has been requested (e.g. consent to the storage of cookies), the processing will be carried out exclusively on the basis of Art. 6 (1) (a) GDPR; Consent can be revoked at any time.

Browser Plugin

You can prevent the collection and processing of your data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

More information on how Google Analytics handles user data can be found in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.

Contract processing

We have concluded a contract processing agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics. Storage period Data stored by Google at the user and event level that is linked to cookies, user IDs (e.g. User ID) or advertising IDs (e.g. DoubleClick cookies, Android advertising ID) is anonymized or deleted after 14 months.

Details can be found at the following link: https://support.google.com/analytics/answer/7667196?hl=de

Matomo (formerly Piwik)

This website uses the open source web analysis service Matomo. Matomo uses technologies that enable cross-page recognition of the user to analyze user behavior (e.g. cookies or device fingerprinting). The information collected by Matomo about the use of this website is stored on our server. The IP address is anonymized before storage.The use of this analysis tool is based on Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in the anonymized analysis of user behavior in order to optimize both its website and its advertising. If corresponding consent has been requested (e.g. consent to the storage of cookies), processing is carried out exclusively on the basis of Art. 6 (1) (a) GDPR; this consent can be revoked at any time.

The information collected by Matomo about the use of this website will not be passed on to third parties.

 6. Google Web Fonts

This site uses so-called web fonts provided by Google for the uniform display of fonts. The Google Fonts are installed locally. There is no connection to Google servers.

 Further information about Google Web Fonts can be found at https://developers.google.com/fonts/faq and in Google's privacy policy: https://policies.google.com/privacy?hl=de.

OpenStreetMap

We use the map service from OpenStreetMap (OSM). The provider is the Open Street Map Foundation (OSMF), 132 Maney Hill Road, Sutton Coldfield, West Midlands, B72 1JU, United Kingdom. When you visit a website that includes OpenStreetMap, your IP address and other information about your behavior on this website will be forwarded to the OSMF. OpenStreetMap may store cookies in your browser or use similar recognition technologies for this purpose. Furthermore, your location may be recorded if you have allowed this in your device settings – e.g., on your mobile phone. The provider of this site has no influence on this data transfer. Details can be found in OpenStreetMap's privacy policy at the following link: https://wiki.osmfoundation.org/wiki/Privacy_Policy. OpenStreetMap is used in the interest of an appealing presentation of our online offerings and to make the locations we specify on the website easy to find. This represents a legitimate interest within the meaning of Art. 6 (1) (f) GDPR. If corresponding consent has been requested (e.g., consent to the storage of cookies), processing is carried out exclusively on the basis of Art. 6 (1) (a) GDPR; consent can be revoked at any time.

7. Facebook, Instagram, Newsletter

Our website provides links to these services. We do not share your personal data. Social plugins are not used on our site, meaning that unless you explicitly follow the corresponding links, no data will be transferred to the aforementioned services.

If you follow these links, your browser establishes a connection to the corresponding social network or service. Data, such as your IP address, is transmitted so that they can associate your visit to our site with your existing user account. You can prevent this association by logging out of your corresponding user account.

With the newsletter we inform you about us and our offers.

If you would like to receive the newsletter, we require a valid email address from you, as well as information that allows us to verify that you are the owner of the specified email address or that the owner of the address agrees to receive the newsletter. No further data will be collected. This data will only be used to send the newsletter and will not be shared with third parties.

When you subscribe to the newsletter, we save your IP address and the date of registration. This storage serves solely as evidence in the event that a third party misuses an email address and registers to receive the newsletter without the knowledge of the authorized user.

You can revoke your consent to the storage of your data, your email address, and their use for sending the newsletter at any time. You can revoke your consent via a link in the newsletter itself, in your profile area, or by sending a message to the contact details listed above.

8. Online reservation:

To make it easier for you to book your stay with us online, we use the DIRS21 booking engine.

Your data will be collected, processed and used exclusively for the establishment, implementation and processing of the contractual relationship established with the reservation, and for any pre- and post-stay mailings.

Our partner companies ensure that your data will only be processed and used for consulting, advertising, and market research purposes with your express consent. You can withdraw your consent to the use of your data at any time by contacting our partner companies.

If you would like to book an overnight stay with us online, you must provide your personal data to conclude the contract. The information required to process your order is marked separately; further information is voluntary. We process the data you provide to process your order. For this purpose, we may share your payment details with our bank. The legal basis for this is Art. 6 (1) (b) GDPR.

Due to commercial and tax law requirements, we are required to store your address, payment, and order data for a period of ten years. However, after two years, we restrict processing, meaning your data will only be used to comply with legal obligations.

 Information about hellohotel hosting: Amazon Web Services (AWS) Germany GmbH

Krausenstr. 38

10117 Berlin

Germany

The Amazon Web Services servers used to store data are located in Frankfurt am Main, Germany, and are subject to national and European data protection laws. Amazon Web Services also handles your data in accordance with the relevant legal provisions. The Amazon Web Services privacy policy can be accessed at the following link: https://aws.amazon.com/de/privacy/